Shipping Policy
Shipping Policy
Welcome to Ecarto, your trusted destination for innovative products designed to simplify everyday life. We are committed to providing a smooth, timely, and transparent shipping experience for all our customers across India.
1. Order Processing & Confirmation
All orders are processed within 1–2 business days (excluding Sundays and public holidays).
Upon placing an order, you will receive an order confirmation via call, SMS, or email. If we are unable to confirm the order within 48 hours, it may be subject to cancellation.
2. Shipping & Delivery Timeline
We aim to deliver all orders within 3–5 business days from the date of dispatch.
Delivery timelines may vary slightly based on your location, courier partner availability, and external factors such as weather or regional disruptions.
3. Shipping Charges
Shipping fees, if applicable, are clearly displayed at checkout before you complete your purchase. We may occasionally offer free shipping as part of promotional campaigns.
4. Payment Options
To offer maximum convenience, we support:
- Online Payment – via UPI, credit/debit cards, wallets, and net banking
- Cash on Delivery (COD) – available on eligible orders and serviceable pin codes
5. Serviceable Locations
We currently deliver to most regions across India. In the event that your pin code is not serviceable, our support team will notify you promptly and process a full refund if a payment has already been made.
6. Delays & Exceptions
While we make every effort to deliver your order within the estimated timeframe, certain unforeseen circumstances (such as courier delays, strikes, natural calamities, or containment zones) may affect delivery schedules. We appreciate your patience and assure you of our support during such instances.
7. Returns & Exchanges
We offer a 14-day return window from the date of delivery. If you're not fully satisfied with your purchase, please refer to our Return Policy for detailed instructions on initiating a return or exchange.
8. Customer Support
For any shipping-related questions or assistance, please contact us at:
Email: ecarto77@gmail.com